Mindrich Velos
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A Writer’s 15-minutes in “Hell”
This actually happened to me. I was applying for a call-center position as a Technical Service Representative in one of the local business process outsourcing companies. I have already gone thru the earlier stages: preliminary phone interview; English grammar, syntax, and words familiarity tests; typing speed evaluation; and customer satisfaction assessment. As last part of the online examination, the proctor told us... (posted by Mindrich 1 year 211 days ago.)
This actually happened to me. I was applying for a call-center position as a Technical Service Representative in one of the local business process outsourcing companies. I have already gone thru the earlier stages: preliminary phone interview; English grammar, syntax, and words familiarity tests; typing speed evaluation; and customer satisfaction assessment. As last part of the online examination, the proctor told us... (posted by Mindrich 1 year 211 days ago.)
Plastic versus Paper
In modern environmental thinking, plastic is often touted as greater evil than paper. Their deterioration periods are always mentioned to emphasize the destructive effects they have on nature and its inhabitants, mainly on us humans: Comparison of deterioration periods: orange peels - 6 mos paper – 2 to 5 mos plastic-coated milk carton - 5 yrs plastic bag - 20 yrs aluminum tin cans - 50 to 100 yrs ... (posted by Mindrich 1 year 218 days ago.)
In modern environmental thinking, plastic is often touted as greater evil than paper. Their deterioration periods are always mentioned to emphasize the destructive effects they have on nature and its inhabitants, mainly on us humans: Comparison of deterioration periods: orange peels - 6 mos paper – 2 to 5 mos plastic-coated milk carton - 5 yrs plastic bag - 20 yrs aluminum tin cans - 50 to 100 yrs ... (posted by Mindrich 1 year 218 days ago.)
How Not to Be a Writer
We humans are the only beings on earth, amongst the other wondrous creatures living in it, which can consciously control breath to make sounds vibrate, which we then use to form words that enable us to communicate with one another. This power of speech is perhaps the greatest of the many powerful gifts given to us. The ability to write is twin to this most powerful gift, and again, we humans are the only beings on earth able to... (posted by Mindrich 1 year 227 days ago.)
We humans are the only beings on earth, amongst the other wondrous creatures living in it, which can consciously control breath to make sounds vibrate, which we then use to form words that enable us to communicate with one another. This power of speech is perhaps the greatest of the many powerful gifts given to us. The ability to write is twin to this most powerful gift, and again, we humans are the only beings on earth able to... (posted by Mindrich 1 year 227 days ago.)
An Overview of the BPO Industry
BPO is the contracting of operations and responsibilities of very specific business functions to a third-party service provider. Usually located in third world nations with still developing economies, to take advantage of favorable monetary exchange rates, this industry has attracted substantial financial investment, and provided impressive employment growth in these countries. Since it is dependent on information... (posted by Mindrich 1 year 240 days ago.)
BPO is the contracting of operations and responsibilities of very specific business functions to a third-party service provider. Usually located in third world nations with still developing economies, to take advantage of favorable monetary exchange rates, this industry has attracted substantial financial investment, and provided impressive employment growth in these countries. Since it is dependent on information... (posted by Mindrich 1 year 240 days ago.)
Quality Customer Care in a Call Center
Quality – the ability to satisfy a customer's needs and wants Here are some relevant data on why customers quit: 1 % dies 3 % move elsewhere 5 % make other choices 9 % go for lower prices 14 % go for better quality 68 % because of poor service As can be noted, two out of every three customers leave because of poor service . Truthfully, a lot can still be said about customer... (posted by Mindrich 1 year 249 days ago.)
Quality – the ability to satisfy a customer's needs and wants Here are some relevant data on why customers quit: 1 % dies 3 % move elsewhere 5 % make other choices 9 % go for lower prices 14 % go for better quality 68 % because of poor service As can be noted, two out of every three customers leave because of poor service . Truthfully, a lot can still be said about customer... (posted by Mindrich 1 year 249 days ago.)
How To Pass the Final Interview For A Call Center Position
The most dreaded stage when applying for any job position is the final interview. In a call center, it is the so-called Client Call, or other descriptive monikers, depending on the company. It is done by someone actually in the head office in the United States – a real McCoy. He judges the prospective applicant's voice quality, manner of speech, perceptible intonation, and of course the... (posted by Mindrich 1 year 256 days ago.)
The most dreaded stage when applying for any job position is the final interview. In a call center, it is the so-called Client Call, or other descriptive monikers, depending on the company. It is done by someone actually in the head office in the United States – a real McCoy. He judges the prospective applicant's voice quality, manner of speech, perceptible intonation, and of course the... (posted by Mindrich 1 year 256 days ago.)
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